SILENZA FACE

We take great care in packaging every Vaelunéa product to ensure it reaches you in perfect condition.

However, if your item arrives damaged or defective, we’ll gladly replace or refund it —

provided a clear unboxing video is shared within 48 hours of delivery.

The video helps us verify the issue with our logistics team and speeds up the replacement process.

Steps to follow:

1️⃣ Record a short unboxing video (from before opening the parcel to showing the damage).

2️⃣ Email it to vaelunea.atelier@gmail.com with your order ID and brief note.

3️⃣ Our team will respond within 24 hours with your replacement or refund confirmation.

🕊️ We request this small step only to ensure fairness and transparency for both our customers and our artisans.

Yes — we accept returns within 5 days of delivery for unused items in original packaging.

Simply email us at vaelunea.atelier@gmail.com with your order ID, and we’ll guide you through the quick return process.

Most of our products need only gentle care:

• Keep away from direct sunlight and moisture.
  
• Wipe with a soft dry cloth.
  
• Avoid harsh chemicals or abrasives.
  
  Each product page includes specific care tips.
  

Yes, Cash on Delivery (COD) is available for most products at Vaelunéa.

We understand that many of our customers prefer the comfort of paying only when their order arrives,

so we’ve partnered with trusted delivery providers to make this option smooth and reliable.

When placing your order, simply select “Cash on Delivery” at checkout.

Please ensure that the full payment amount is ready at the time of delivery,

as our courier partners are not permitted to accept partial payments.

🕊️ Your trust means everything to us — whether prepaid or COD, every Vaelunéa parcel is packed with the same care, calm, and grace.